Our emergency support can resolve most digital infrastructure issues and is designed with simplicity and transparency to give our clients peace of mind. Our emergency response is structured into a number of disctinct modular phases that provide our clients with clear issue-based communications and full control over intervention costs.
For new clients, we respond to initial inquiries immediately or within hours, seven days a week all year round.
Depending on the nature of the emergency, we can achieve recovery times of as little as 4 hours.
Do you require urgent assistance?
(Or continue reading for a full description of our Emergency Support, Problem Discovery and Resolution service.)